Jump
November 2014, London
Jump

2013 Speakers

See which industry leaders spoke at Jump 2013

Celia Pronto
Celia Pronto Company: Group Marketing and E-commerce Director, Ford Retail Session: Bringing Digital into the Boardroom Alongside the Customer Experience – from digital departments to digital mindsets
Célia joined Ford Retail, the world’s largest dedicated Ford dealer group, in March 2012 as the Group Marketing and E-commerce Director, and is a m

Célia joined Ford Retail, the world’s largest dedicated Ford dealer group, in March 2012 as the Group Marketing and E-commerce Director, and is a member of the Board.

Her career spans a variety of marketing and e-commerce roles in multinational global organisations like Unilever, Rank and Intercontinental Hotels Group; as well as multichannel businesses like STA Travel and numerous internet start-ups.

Her expertise lies in working with multichannel businesses experiencing vast transformation, with a particular focus on multichannel branding, marketing strategy, business processes, cultural transformation and e-commerce.

Célia considers herself a Geek Marketer, and is especially interested in digital and technology; with a specific passion for how these can be applied to transform businesses.

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Simon Kaffel
Simon Kaffel Company: Head of Data & Analytics, Zurich Global Life Session: Panel discussion: big data - improving customer experience and driving business transformation
Simon has spent the last 2 years as Head of Data and Analysis for Zurich Global Life where his strategy for driving customer and business value from t

Simon has spent the last 2 years as Head of Data and Analysis for Zurich Global Life where his strategy for driving customer and business value from the use of customer and prospect data is being deployed in Latin America, Europe and the Far East. Prior to Zurich, Simon spent 11 years at Sky as Data and Analysis Director responsible for the physical use of data to drive all direct marketing and CRM initiatives.  Simon started his career at Marks and Spencer before spending 4 years in database marketing at NatWest.

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Ash Roots
Ash Roots Company: Director of Digital, Chief Customer Office, Direct Line Group Session: Leading Digital Change
Ash Roots graduated from the De Montfort University, Leicester with a 1st Class Bachelor’s degree in Multimedia Design. Ash has been driving digita

Ash Roots graduated from the De Montfort University, Leicester with a 1st Class Bachelor’s degree in Multimedia Design. Ash has been driving digital innovation across media, telecom and finance industries for 14 years. He's passionate about free-thinking, problem solving and transforming businesses through the creative and commercial potential of the web. When time allows, he loves to sail.

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Tim Wade
Tim Wade Company: Director of Marketing & Ecommerce, Best Western Session: How customer experience and telling stories will grow your business
Tim Wade joined Best Western 3 years ago. Previously, he was Head of Marketing at DFS, doubled the number of current accounts at Alliance & Leices

Tim Wade joined Best Western 3 years ago. Previously, he was Head of Marketing at DFS, doubled the number of current accounts at Alliance & Leicester, grew the Phones 4u brand to what it is today before moving on to the largest group of independent hotels in the world.

Since joining Tim has repositioned the Best Western brand in Great Britain under the strap line ‘Hotels with personality’, he also brought a real commercial focus to the Marketing team with improved ROI across all campaigns, increased revenue from Best Western Rewards, cost savings across print, design, postage and production, brought in new initiatives such as Shop for Rewards, set up £million partnerships with Tesco and Walkers, won a Catey award for a Marketing campaign with Disney and is constantly pushing to generate increased revenue for member hotels through traditional and digital channels.

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Alan Grogan
Alan Grogan Company: Director of Analytics, The Royal Bank of Scotland Session: Data analysis and segmentation to maximise understanding and deliver relevant and targeted campaigns
As the Director of Analytics based in London, Alan leads the product analytics unit of the UK’s largest Commercial & Corporate Bank (>£50bn

As the Director of Analytics based in London, Alan leads the product analytics unit of the UK’s largest Commercial & Corporate Bank (>£50bn balance sheet). Alan joined RBS in late 2009 to set-up the new corporate analytics capability with the aim of helping RBS optimise one of the largest customer bases and product sets in the UK. He leads a large team of analysts and internal consultants who provide insight and intelligence across a multitude of areas including, but not limited to Business Strategy, Finance, Business Development, Customer Sales & Servicing, Treasury, Economics, and Technology.

Alan and his team’s approach is to provide a deep understanding where client value is today, where RBS can help customers (1) reduce their risk, (2) lower their costs and (3) increase their revenue, all whilst keeping an eye on where the UK market’s value will sit in the future.

Alan joined RBS from Barclays where he built up a career in Corporate Strategy & Planning. He holds an MSc in Chemistry from University College Dublin and is a regular key note speaker on the topic of Big Data and Predictive Analytics across the City of London.

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Bob Fear
Bob Fear Company: Digital Content and Marketing Manager, Virgin Session: Using big data to create engaging branded content
Bob has been with Virgin, working within the global brand and digital teams at its London headquarters, for over 6 years. He has overhauled virgin.com

Bob has been with Virgin, working within the global brand and digital teams at its London headquarters, for over 6 years. He has overhauled virgin.com twice in that time. Bob has devised the core Virgin brand’s digital content and social strategy from scratch, introduced Richard Branson to blogging and tweeting, toured every V Festival around the world (from the UK to Australia) in one year and run the Virgin London Marathon (Richard beat him). 

Before all that he did a similar thing for Jamie Oliver – back when podcasts were hip and video content for mobile was a major headache. Bob used to be a vegetarian before Jamie made him a roast beef sandwich. He has also worked for AOL and the BBC - where he didn’t even track traffic or have to justify budgets, hence he knows what it’s like to be made redundant.

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Ryan Davies
Ryan Davies Company: Head of Loyalty & CRM, Mothercare Session: Plugging the Data Gap: Creating a Connected Customer Experience in a Traditional Business
With over 8 years’ experience in CRM database, email and mobile marketing, Ryan was a founding member of the RAPP Data function in the London agency

With over 8 years’ experience in CRM database, email and mobile marketing, Ryan was a founding member of the RAPP Data function in the London agency and understands how to get the most out of customer data and message delivery platforms, and how data can be used to ignite creativity. Having led award-winning projects which integrate offline, email, mobile and social channels, Ryan likes cool new technology. He also knows that unless you can use it to make the customer experience more relevant, more engaging, and easier to interact with, there is no point using it.  Ryan has recently gone client side and heads up the CRM and Loyalty functions for Mothercare and Early Learning Centre. Previous experience covers a range of industry sectors, with clients including Virgin Media, Barclaycard, Open University, Bacardi, ESPN, Skype, Best Western Hotels, LOVEFiLM, Dixons Retail and Cancer Research UK.

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Eva Appelbaum
Eva Appelbaum Company: Head of Digital Marketing Transformation, BBC Session: Digital Marketing Transformation at the BBC
Eva is currently Head of Digital Marketing Transformation at the BBC, and has set up the Digital Marketing Lab, a pilot initiative which explores new

Eva is currently Head of Digital Marketing Transformation at the BBC, and has set up the Digital Marketing Lab, a pilot initiative which explores new ways of working and helps to fast-track change in order to improve the organisation’s digital marketing literacy and capabilities.

Eva advises organisations on digital transformation, resourcing & structures; digital business strategy; integrating marketing & communications across silos and channels; social media in complex & dispersed structures; agile approach to change.

Eva has been working in digital since the late 90s and has a marketing & communications background. Previously, she was the Asia-Pacific Director for Social Media at GroupM (WPP), one of the world’s largest media agencies. She was also the first Digital Communications Director at Amnesty International. She is based in the UK and has worked across Asia and Europe, as well as in the Middle East, North & South America.

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Ali Holmes
Ali Holmes Company: Global eCommerce Development Manager, Vodafone Session: Panel discussion: Mapping the increasingly complex customer journey to generate data rich insights – the benefits and pitfalls
Details to follow...
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Mark McGinn
Mark McGinn Company: Head of Think Big Marketing , O2 Session: Panel Discussion: Taking CSR to heart - Digital campaigns that inspire trust to win results
Mark started his career in advertising, working with youth-focused brands such as Apple and PlayStation before focusing on values-based marketing work

Mark started his career in advertising, working with youth-focused brands such as Apple and PlayStation before focusing on values-based marketing working for the (RED) campaign and more recently O2’s Think Big initiative.

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Simon Chatfield
Simon Chatfield Company: Head of CRM and ebusiness, Heathrow Session: Converting your data into a commercial opportunity
Following marketing and loyalty positions with TUI and British Airways in both the UK and US, Simon spent eight years with the Digital Transformation

Following marketing and loyalty positions with TUI and British Airways in both the UK and US, Simon spent eight years with the Digital Transformation practice of Capgemini Consulting assisting travel, leisure and retail businesses to define their digital customer strategies. Following one such Capgemini engagement with Heathrow Airport Holdings, Simon moved to the airport operator in 2012 as Head of eBusiness & CRM to fully implement that strategy and already counts a new multichannel retail loyalty scheme, digital mapping technology and the integration of WiFi data into the single customer view amongst his achievements.

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Sean Adams
Sean Adams Company: Head Insight - Commercial, News UK Session: Using insight to understand changing audience behaviour across multiple platforms
Sean began as an advertising account handler, before evolving into a strategy planner during a journey that led from London to Sydney. He joined a med

Sean began as an advertising account handler, before evolving into a strategy planner during a journey that led from London to Sydney. He joined a media agency as planning director when such roles were unknown, before founding a research and strategy company (The Seed) which he ran successfully in Sydney for 10 years. Along the way, he was Chair of the Account Planning Group and is a full member of the Market Research Societies in both Australia and the UK. Returning to England in 2012, Sean has continued his love affair with media, joining News UK to head up their Insights department.

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Fred Prego
Fred Prego Company: Insight & Reward Director, Game Session: Empowering CRM with personalised communications through the right channels
After 17 years working in marketing and insight at Kimberly-Clark and British Airways (including the successful launch of Avios), Fred joined GAME in

After 17 years working in marketing and insight at Kimberly-Clark and British Airways (including the successful launch of Avios), Fred joined GAME in April 2013 as Insight and Reward director, a new role born from the realisation that big data, loyalty and CRM were closely linked to the success of the business in a year that is going to be the biggest ever for the video gaming industry.

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 Alexander Sandover
Alexander Sandover Company: Head of Digital & Online Retail, Twinings Session: Transforming communities into brand advocates
Alexander, originally from a creative background has over a decade of Web builds, Digital Marketing and Online Retail experience. Currently working wi
Alexander, originally from a creative background has over a decade of Web builds, Digital Marketing and Online Retail experience. Currently working with Twinings, the 307 year old British premium tea company, to explode their online retail multi channel business. This includes a project to harmonise Twinings online around the globe, by developing a new digital/ e-commerce platform to help individual marketing teams locally market and sell online.   Integration of Digital marketing, a Search Strategy, Audience Strategy, Online PR and Social linked to a personalisation content layer is funnelled into an online retail strategy. This is at the heart of Twinings quest for consumer engagement using social media to develop brand, category and product love and advocacy.
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Rachael Broughton
Rachael Broughton Company: Customer Intelligence - Customer Experience, EE Session: Panel discussion: Show me the money – The business case for better customer experience
Rachael is an analyst with 8 years’ experience working within Telecoms Business Customer Experience and 5 years’ experience in Telecoms. Her exper

Rachael is an analyst with 8 years’ experience working within Telecoms Business Customer Experience and 5 years’ experience in Telecoms. Her expertise is in business customer experience, delivering a cross brand customer experience programme to SME, Medium and Corporate business, driving customer experience into 95% of business personnel payplans. She was involved in the management of the strategic direction and influence of mass customer surveying, both event and non-event trigged (400k survey responses per month). 

Rachael loves travelling and wine.

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My Ly
My Ly Company: Senior Marketing Manager, Yo Sushi Session: Using social media to engage customers and maximise the impact of promotions and marketing campaigns
Currently working at a senior level within the hospitality industry, My Ly is a brand-focused, creative and passionate Marketing professional with ext

Currently working at a senior level within the hospitality industry, My Ly is a brand-focused, creative and passionate Marketing professional with extensive experience of the full marketing mix. With no two days ever the same at YO! Sushi, career highlights include delivering an award-winning website, initiating a record-breaking 97p day promotion to celebrate the company’s 15th birthday and dressing up as a Sumo (inflated and deflated) to highlight the success of local marketing.  Prior to joining YO! Sushi, My has worked in a various marketing roles across different sectors, both agency and client-side. My has a First class honours degree in Marketing & Advertising from London College of Communications and joined YO! Sushi in 2007.

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Jerry Daykin
Jerry Daykin Company: EU Social Media Marketing Manager, Mondelez International (Kraft/Cadbury) Session: Gathering Real Time Insights to Steer Social Media Content at Scale
Having previously worked setting up a media social enterprise in East London, Jerry joined Cadbury in 2010. He oversaw the social media element of the

Having previously worked setting up a media social enterprise in East London, Jerry joined Cadbury in 2010. He oversaw the social media element of the brand’s successful London 2012 Olympic sponsorship, step changing the importance of social within the business in the process. Now responsible for the wider Mondelez businesses’ social media marketing activity across Europe, Jerry is helping some of the best loved snacking brands in the world find their social voice. They’ve demonstrated that social can truly deliver at the scale powerful consumer brands demand, as well as in providing a personal connection on an individual level. 

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Simon Dupuy
Simon Dupuy Company: Global Mobile Marketing, Expedia Session: Up close and personal: engaging your target audience anytime, anywhere
Simon is Head of Online Advertising EMEA at Expedia, managing display and mobile advertising as well as loyalty and partnerships in Europe, Middle Eas

Simon is Head of Online Advertising EMEA at Expedia, managing display and mobile advertising as well as loyalty and partnerships in Europe, Middle East and Africa.

He is a genuinely passionate online expert with 6 years experience in online marketing and focuses on direct response advertising and customer loyalty through the use of various strategic initiatives created with the latest technologies and tools available.

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Michael Durbridge
Michael Durbridge Company: Omnichannel Director, B&Q Session: Omnichannel – the next frontier?
Mike Durbridge is Director of Omni Channel at B&Q. Mike is accountable for online, contact centres and retail technology whilst defining the cust

Mike Durbridge is Director of Omni Channel at B&Q. Mike is accountable for online, contact centres and retail technology whilst defining the customer strategy of the business to become an omni channel retailer.

Prior to joining B&Q in March 2013, Mike spent three years leading the retail, online and contact centre channels at Vodafone UK, creating the first multichannel operation for Vodafone.

Mike has had a variety of marketing, sales, commercial and operational leadership roles in telecoms, financial services and mail order businesses over the course of his career and is a strong believer that the key to commercial

success for modern retailing is to ensure that customers, enabled by choice and simplicity, are placed at the heart of any business.

Mike is married, with 2 children and lives in Berkshire.

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Adrian Hado
Adrian Hado Company: Head of Insight & Analytics, Avios Session: Big data - from buzzword to business value
Adrian joined the Avios team in February 2012 as Head of Insight & Analytics. Adrian is responsible for all the Avios customer knowledge and ensu

Adrian joined the Avios team in February 2012 as Head of Insight & Analytics.

Adrian is responsible for all the Avios customer knowledge and ensuring the company is customer centric in everything it does.  This involves using data collected from the various consumer touchpoints with the brand to drive value across Avios globally, and improve loyalty for the benefit of the programme and its partners which include IAG’s airlines, Lloyds TSB, American Express and Shell.

Previously Adrian was the Head of CRM and Customer Strategy at Aurora Fashions (Karen Millen, Warehouse, Oasis and Coast) putting the customer at the heart of their retail strategy across all channels.  Prior to that he spent six years at Dunnhumby in the UK and Italy working with Tesco, as well as other retail and FMCG clients including Coca-Cola, Procter & Gamble, Nestle and Unilever.

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Martyn Jobber
Martyn Jobber Company: Director Online &
 Data Analytics, Lebara Session: How is data being used to drive online personalisation and transform the customer experience
Martyn Jobber has been at the forefront of Digital Marketing since the late 1990's. Having held roles in companies such as CACI, SPSS, Omniture (Adobe

Martyn Jobber has been at the forefront of Digital Marketing since the late 1990's. Having held roles in companies such as CACI, SPSS, Omniture (Adobe) of which he was a founder member of the EMEA team, and run start ups such as Hydra, pushing the envelope of what can be achieved with SEO and SEM, Martyn has taken his skills client side and now holds a C Suite role at Lebara, the industry leading and award winning MVNO. Martyn is passionate about customer experience, using the latest capabilities and technologies to make it easier for customers to do business with companies. 

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Adrian Hado
Adrian Hado Company: Head of Insight & Analytics, Avios Session: Panel discussion: big data - improving customer experience and driving business transformation
Adrian joined the Avios team in February 2012 as Head of Insight & Analytics. Adrian is responsible for all the Avios customer knowledge and ensu

Adrian joined the Avios team in February 2012 as Head of Insight & Analytics.

Adrian is responsible for all the Avios customer knowledge and ensuring the company is customer centric in everything it does.  This involves using data collected from the various consumer touchpoints with the brand to drive value across Avios globally, and improve loyalty for the benefit of the programme and its partners which include IAG’s airlines, Lloyds TSB, American Express and Shell.

Previously Adrian was the Head of CRM and Customer Strategy at Aurora Fashions (Karen Millen, Warehouse, Oasis and Coast) putting the customer at the heart of their retail strategy across all channels.  Prior to that he spent six years at Dunnhumby in the UK and Italy working with Tesco, as well as other retail and FMCG clients including Coca-Cola, Procter & Gamble, Nestle and Unilever.

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Colin Lewis
Colin Lewis Company: Director of Marketing, BMI Regional Session: Building deeper brand engagement through digital channels
Colin is the Director of Marketing for bmi regional. Prior to this, Colin held senior marketing roles such as European Marketing Director for 118118 D

Colin is the Director of Marketing for bmi regional. Prior to this, Colin held senior marketing roles such as European Marketing Director for 118118 Directory Enquiries, Head of Marketing, City Jet, Aer Lingus Regional.  Colin also worked in Asia and Australia for Thomas Cook .

Colin speaks on the implications of digital on marketing, as well as being a lecturer on digital topics and airline marketing. He is the Programme Manager for the Marketing Institute of Ireland Digital Marketing Executive Programme, and the Programmer of the largest ever Digital Marketing Conference in Ireland, DMX Dublin held in March 2013.

He has an MBA from Ireland’s leading graduate school of business, an MSc and a BComm degree (UCD).

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Will Lockie
Will Lockie Company: Programme Head - Multichannel, Evans Cycles Session: Identifying key drivers for multichannel shopping behaviour to improve customer experience and drive sales
Will is the Multichannel lead at Evans Cycles, the UK's leading specialist cycle retailer. Prior to joining Evans, Will worked with a broad range of c

Will is the Multichannel lead at Evans Cycles, the UK's leading specialist cycle retailer. Prior to joining Evans, Will worked with a broad range of clients such as Porsche, Halifax and Toyota at Icrossing, a UK based digital agency. Now focussing on ecommerce innovation, Will is enjoying the challenges of bringing a 90 year old bricks and mortar retailer into the omni-channel world.

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David Oliver
David Oliver Company: Head of CRM & Loyalty, Whitbread Session: Marketing Meets Psychology - How to Use the Power of How Your Customers Influence Each Other
David has experience of business leadership across industries as diverse as the motor industry with Volkswagen, cable TV and telecoms with Nynex, util

David has experience of business leadership across industries as diverse as the motor industry with Volkswagen, cable TV and telecoms with Nynex, utilities with British Gas, financial services with Goldfish credit card, travel with Hertz Europe, pay-TV broadcasting with Viasat & hotels and restaurants with Whitbread.

David’s experience also covers a wide spectrum of business disciplines including brands & advertising, market research, marketing support to new business launches, driving growth, customer marketing & retention, loyalty and membership programmes, planning pricing approaches, NetPromoter programmes, ethical counter competitor strategy & measuring marketing effectiveness.

As a speaker David specialises in presenting about how principles established through academic studies in psychology can be applied to planning pricing and marketing.  This understanding gives you new ways to think about how consumers behave, and how they make price, product and service choices.  Provocative food for thought for any business

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Phil Hardy
Phil Hardy Company: Head of Analytics, Aimia Session: Analysing data for greater personalisation and strategic targeting
Phil is Head of Analytics for Aimia’s joint venture with Sainsbury’s, i2c, and responsible for delivering and developing direct comms targeting,

Phil is Head of Analytics for Aimia’s joint venture with Sainsbury’s, i2c, and responsible for delivering and developing direct comms targeting, media evaluation and bespoke insights projects for Sainsbury’s FMCG suppliers.

Previously Phil led Aimia’s Sainsbury's Central Insights team, producing insights for various teams in Sainsbury's including data, tools and segmentations, business insights, strategy and channels.

Before joining Aimia, Phil worked directly for Sainsbury's as their tools and segmentations manager where he built the loyalty tiers segmentation and played a key role in bringing customer data and segmentations back into everyday language and decision making.

Phil started his career with dunnhumby where he spent 5 years working on the Tesco and FMCG Insights teams and has a PhD in Pure Mathematics.

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Berian Reed
Berian Reed Company: Head of Performance Marketing, Auto Trader Session: Panel discussion: Mapping the increasingly complex customer journey to generate data rich insights – the benefits and pitfalls
Berian is head of performance marketing for Auto Trader, responsible for delivering the maximum ROI from Auto Traders marketing mix. Berian is a se
Berian is head of performance marketing for Auto Trader, responsible for delivering the maximum ROI from Auto Traders marketing mix.

Berian is a seasoned Digital Marketing professional, specialising in web strategy to deliver innovative consumer solutions and business growth from online marketing activities. Having built on the technical knowledge from his degree and business experience gained from his time at Deloitte he is focused on delivering strategies that meet both business goals and exploit the latest advances in technology lead marketing techniques.

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Antony Robinson
Antony Robinson Company: Head of SEO, Auto Trader Session: Search to enhance the multichannel experience, maximise engagement and lift conversions
Antony Robinson has 15 years of digital marketing experience working predominantly within digital marketing agencies. For the last ten years Antony ha

Antony Robinson has 15 years of digital marketing experience working predominantly within digital marketing agencies. For the last ten years Antony has focussed on Search Engine Optimisation strategy for consumer e-commerce websites. In his current role of SEO Manager at Auto Trader he is responsible for the SEO campaign strategy and execution for over 2800 Trader Media Group client websites. Antony is also Trader Media Group’s resident SEO evangelist, and a genuine return on investment fanatic when it comes to digital marketing. Antony’s other main responsibility is to demystify the SEO process both internally and externally helping to make digital marketing simple to understand and use to deliver tangible benefits to our customers.

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Stacy Gratz
Stacy Gratz Company: Vice President, International Social Media Strategy and Digital Partnerships, American Express Session: More Channels More Opportunities – Delivering Personalised Service in a Digital World
Stacy Gratz is Vice President, International Social Media Strategy and Digital Partnerships at American Express, where she is charged with leading t

Stacy Gratz is Vice President, International Social Media Strategy and Digital Partnerships at American Express, where she is charged with leading the company’s key international digital partnerships.

Prior to this role, Stacy led the social strategy for the firm’s US Brand campaigns and cause marketing. She was also responsible for the social strategy and activations of American Express -sponsored events such as the live-streaming concert series UNSTAGED, Fashion Week, US Open, and Tribeca Film Festival.

She began her career in marketing at Wired Magazine in New York City. Stacy earned a Bachelor of Arts degree from New York University. Stacy relocated to the UK from New York City in 2011 with her husband and two adorable dachshunds.  

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Caroline van den Bos
Caroline van den Bos Company: Insight & NPS Director , RSA Session: Panel discussion: Show me the money – The business case for better customer experience
Caroline van den Bos is Insight Director for RSA, responsible for informing strategy and inspiring transformative change through compelling customer,

Caroline van den Bos is Insight Director for RSA, responsible for informing strategy and inspiring transformative change through compelling customer, market and competitor intelligence.

Educated at Cambridge University, she is a historian by training, and would love to go back to digging in the archives when time and money permit. 

Previously Head of Insight at Bank of America, she also spent a couple of years supporting the CEO, giving her a strong grounding in the politics and pressures of big businesses.

Caroline sits on the Customer Insight Management Advisory Group, which reviews the direction and operation of the Customer Insight Management client and agency forums, Insight Academy and the Masters degree in Insight Management at Winchester Business School.  

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Lindsay Wiles
Lindsay Wiles Company: Strategic Sales Director, The Weather Channel Session: Unlock New Marketing Opportunities with The Weather
Lindsay Wiles joined The Weather Channel in January 2013 as Strategic Sales Director. She is responsible for launching ‘Weather FX’ into the UK an

Lindsay Wiles joined The Weather Channel in January 2013 as Strategic Sales Director. She is responsible for launching ‘Weather FX’ into the UK and International markets, a dynamic suite of capabilities that provides marketers with an actionable way to take advantage of the weather through the creation of predictive modelling combining sales, sentiment and historical insights with the weather data, to be fed into advertising and marketing planning.

Prior to this Lindsay spent four years in the mobile arena, in Head of International roles at both the premium mobile network 4th Screen and Orange. She has also lead the Client Development Team at GCap (now Global Radio) driving multi-platform investment for clients, various Commercial Development roles with Yahoo! and Head of Retail at Mirror Group Newspapers.

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Adit Abhyankar
Adit Abhyankar Company: Executive Director, Visual IQ Session: Facebook Advertising & ROI: How to overcome the measurement challenge
Adit Abhyankar is the Executive Director of Visual IQ, the world’s leading cross channel marketing attribution software provider with a global clie

Adit Abhyankar is the Executive Director of Visual IQ, the world’s leading cross channel marketing attribution software provider with a global client base, including American Express in the US, Phones 4u in the UK, Orange in France and Zalando in Germany.  Based in London, Adit leads Visual IQ's global expansion into the EMEA and APAC regions, and is a recognised expert in the field of cross channel attribution and marketing optimisation.  He brings more than 18 years of product development and sales experience in a variety of software and technology companies with a specific focus on digital marketing and advertising.  Prior to Visual IQ, Adit was on the board of SolutionSet, a digital agency that combines best of breed brand development with deep technology expertise.  He graduated Summa Cum Laude with an M.S. and B.S. in Electrical Engineering and Economics from Tulane University.

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Marc	Blinder
Marc Blinder Company: Director, Social Media Strategy EMEA , Adobe Session: Search & social: what graph search means for Facebook
Marc began his marketing career in the rough & tumble world of California politics. After 5+ years of experience in offline marketing, Marc helped

Marc began his marketing career in the rough & tumble world of California politics. After 5+ years of experience in offline marketing, Marc helped design and build a mobile social network from the ground up. Marc's experience as President of Mobileplay gives him an insider's view of the importance of data-driven decision-making & maximising marketing ROI that he brings to crafting creative social marketing solutions for customers. With Context Optional(Now part of Adobe) Marc helped develop some of the most successful Facebook marketing campaigns of all time including Chase Community Giving, Kohl's Cares for Kids, Expedia FriendTrips and many others. Blinder holds a B.A. with high honours in Political Science from Princeton University.

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Jamie Brighton
Jamie Brighton Company: Strategic Marketing EMEA, Adobe Session: Mobile innovation: delivering unique and engaging mobile experiences
Jamie has worked in digital marketing for 13 years, 7 of those with Adobe getting passionate about digital marketing optimisation with clients  helpi

Jamie has worked in digital marketing for 13 years, 7 of those with Adobe getting passionate about digital marketing optimisation with clients  helping them to get return on investment from behavioural targeting and cross-channel analytics programmes. He covered South East Asia for Adobe for 2 years, where he experience first hand the mCommerce revolution among Vietnamese farmers and the 150% mobile phone penetration rate in Singapore

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Gemma Carver
Gemma Carver Company: Group Marketing Director, Bookatable.com Session: Bookatable.com: can a cross-channel approach to marketing improve ROI? The proof of the pudding…..
Gemma Carver joined Livebookings in November 2011 as Director of CRM and Data. In October 2012, she became Group Marketing Director. Gemma joined from

Gemma Carver joined Livebookings in November 2011 as Director of CRM and Data. In October 2012, she became Group Marketing Director. Gemma joined from Experian where she was a digital consultant, putting her 15 years of digital marketing experience to use for a wide range of well know B2C and B2B brands. Prior to that Gemma worked at digital agency e-Dialog (a division of GSI Marketing Services, an eBay company (NASDAQ: eBay), specialising in CRM and advising companies such as Boots and The Telegraph Group on their CRM strategies. She was also Marketing Director for e-Dialog and established their EMEA marketing function. Gemma’s favourite restaurants are Pizza Express (with kids) and Nopi in London (with friends).

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Graham Cooke
Graham Cooke Company: CEO, Founder, Qubit Session: Drive conversions, Fast.
In 2010, Graham Cooke and three other ambitious Googlers flew the nest and formed a new breed of data intelligence company. Qubit's mission is to help

In 2010, Graham Cooke and three other ambitious Googlers flew the nest and formed a new breed of data intelligence company. Qubit's mission is to help businesses get closer to their customers by discovering behavioral insights in visitor data and delivering personalised content to improve the online experience.

Qubit has grown from four to over 70 people. The secret to their rapid growth lies in Graham's instinctive ability to embrace the latest technological breakthroughs. He honed these skills whilst working as Google's Global Leader on their eCommerce effectiveness strategy and also whilst driving Google’s internal strategy to develop an ecosystem to improve websites.

 Graham has always been wired into interesting technology and cut his teeth whilst creating a new on-demand TV box in his pre-Google days. He has appeared numerous times for Google and Qubit on the FT, BBC, CNN, and ITV.

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Robert Durkin
Robert Durkin Company: Founder, FusePump Session: ‘Selling Without a Basket’ - How Nokia convert brand traffic into online sales.
Rob first ventured into online marketing when he set up a DVD e-commerce site at 16. His success and interest in the field of e-commerce led to his de

Rob first ventured into online marketing when he set up a DVD e-commerce site at 16. His success and interest in the field of e-commerce led to his decision to read Computer Science, where he met fellow student and entrepreneur Chris Conn. Upon graduating, they began addressing e-commerce problems around data, starting FusePump with Lee Cash in 2009. FusePump specialise in product data extraction and product remarketing for e-commerce. Their blue chip e-commerce clients are from the retail, travel and entertainment verticals. Rob is responsible for product innovation and strategy, he is also a frequent speaker at events discussing e-commerce and online marketing.

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Dara	Fitzgerald
Dara Fitzgerald Company: Head of Insight , Fresh Egg Session: Next generation measurement with Google analytics
As Head of Insight at Fresh Egg, Dara is responsible for helping businesses understand, measure and improve performance across multiple digital channe

As Head of Insight at Fresh Egg, Dara is responsible for helping businesses understand, measure and improve performance across multiple digital channels. After studying electronics at the Dublin Institute of Technology, he began his career as a service engineer at AGB Scientific (now owned by VWR International), before moving to Intel as a quality assurance analyst.

Dara moved to the UK in 2005, working for Oliver & Graimes, a Brighton-based integrated creative agency, before joining digital marketing agency Fresh Egg in 2010. Dara manages Fresh Egg’s team of web analytics and conversion specialists and represents the agency in the UK and overseas as part of the Google Analytics Certified Partner programme.

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Guy Hanson
Guy Hanson Company: Director of Consulting EMEA, Return Path Session: Email intelligence: how the savviest marketers are winning subscriber
Guy is a passionate advocate for the intelligent use of customer data to drive responsive email programmes. With a knowledge base that spans over 10 y

Guy is a passionate advocate for the intelligent use of customer data to drive responsive email programmes. With a knowledge base that spans over 10 years, Guy has become a prominent European e-marketing expert and thought leader. Heading Return Path’s European Professional Services team, he provides email response consulting solutions to a broad range of blue-chip international clients that span 5 continents. Outside of work, Guy is actively involved with the leading industry trade organisations, and currently sits on the Internet Advertising Bureau’s (IAB UK) email marketing council, chairing the Data and Deliverability working group, and providing expert guidance on email marketing best practice issues.

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John Healy
John Healy Company: COO, Monetate Session: When the Customer Wins, The Marketer Wins
John leads the ongoing sales, marketing, and delivery operations at Monetate, with particular emphasis on the company's revenue growth plan. Prior to

John leads the ongoing sales, marketing, and delivery operations at Monetate, with particular emphasis on the company's revenue growth plan. Prior to joining Monetate, he was the Group CEO of GSI Marketing Services, an eBay Company. During his tenure there he focused on providing strategic marketing services and comprehensive product solutions to help global enterprise marketers acquire new customers, convert more visitors to buyers, and build brand loyalty.

His career includes roles at several ecommerce and technology organizations, including serving as senior vice president at DoubleClick, now a subsidiary of Google, where he led the company's global technology sales initiatives across different vertical markets. John started his career in business development working for fast moving consumer packaged goods companies Pepsi and Johnson & Johnson.

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Hannah Miller
Hannah Miller Company: SEO Director, 4Ps Session: What does Integrated SEO actually mean?
As SEO Director, Hannah is responsible for ensuring that 4Ps and their clients are ahead of the curve with search engine algorithm updates, and predic

As SEO Director, Hannah is responsible for ensuring that 4Ps and their clients are ahead of the curve with search engine algorithm updates, and predicting where the search market is going. She works across clients from Selfridges, through to Experian, and has recently helped to relaunch Jamie Oliver’s and jewellery retailer; Argento’s website’s to ensure that they didn’t lose traffic or revenue. She has been with 4Ps for over 5 years, and previously worked client-side.

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Jon Myers
Jon Myers Company: VP & Managing Director - EMEA, Marin Software Session: Top tips for marketers to become more like CIOs
Jon Myers is VP & Managing Director – EMEA for digital ad management platform Marin Software. Jon is responsible for delivery of the Marin Softw

Jon Myers is VP & Managing Director – EMEA for digital ad management platform Marin Software. Jon is responsible for delivery of the Marin Software platform to EMEA agencies and advertisers including iProspect, LBi, Neo@Ogilvy, MoneySupermarket.com, Sainsburys and Hotels.com. This gives him a unique insight into online advertising trends within both agencies and brands. Prior to joining Marin Software Jon was leading Yahoo’s search and display account management teams. Myers joined Yahoo after 12 years on the search and digital marketing agency side as a Director at both MediaVest and Latitude. Jon is recognised for his experience and thought leadership within the European online advertising industry as a regular speaker and moderator at conferences worldwide. He also sits on the Global Search Engine Strategies (SES) Advisory Board and regularly contributes his opinions to trade press as well as industry bodies such as SEMPO, IPA and the IAB.

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Joey Moore
Joey Moore Company: Multichannel Strategy Director, Peerius Session: Why personalisation is essential for the success of your business, a Charles Tyrwhitt and Peerius case study
Joey is an ecommerce professional with extensive experience working with some of the UK’s leading online brands including Arcadia, Dr Martens, Charl

Joey is an ecommerce professional with extensive experience working with some of the UK’s leading online brands including Arcadia, Dr Martens, Charles Tyrwhitt, The White Company and Wickes. For the last 7 years he’s been working with enterprise level ecommerce businesses and their technical and merchandising teams to helping them define and implement their multi-channel strategies, increasingly in international and global markets.

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Mark Patron
Mark Patron Company: CEO, RedEye Session: How to improve conversion
Mark has been involved with RedEye since 2004. First as a non-executive director he helped the company grow by introducing e-rm and optimum.web to the

Mark has been involved with RedEye since 2004. First as a non-executive director he helped the company grow by introducing e-rm and optimum.web to the company before being appointed CEO in 2006. Previously Mark was MD of Claritas, now part of Acxiom, which he built over 14 years into the UK’s leading lifestyle data business, with 350 staff and over £30m revenues. He was a non-executive director of Transactis and Chairman of Abacus Europe, the data division of DoubleClick and now part of Epsilon.

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Jon Stanesby
Jon Stanesby Company: Director, Strategic Services EMEA, Responsys Session: The campaign crisis: from “surviving” to “thriving” in a new era of marketing
Jon has more than 10 years’ experience working in digital marketing in the UK and Europe. Jon has led the Strategic Services team at Responsys for t

Jon has more than 10 years’ experience working in digital marketing in the UK and Europe. Jon has led the Strategic Services team at Responsys for the last 4 years, he and his team provide innovative marketing advice to some of the biggest brands in Europe including B&Q, John Lewis, Lufthansa, Pets at Home and New Look. They enable these brands to leverage the Responsys Interact Suite to deliver award winning multi-channel marketing.

Jon also writes a guest blog for Econsultancy where he offers insight into a number of topics in the digital marketing space. Jon endeavours to honour scientific method in his marketing work due to a keen interest in sciences (Physics & Psychology to name a few) and technology – often referencing these in his written and presented material. 

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Jade Tanner
Jade Tanner Company: Account Director, Pure360 Session: Capitalising on multi-channel messaging – lessons from the top performers
Jade is an Account Director at Pure360 and has worked for the company since 2009. Jade manages a team of Account Managers and looks after a number of

Jade is an Account Director at Pure360 and has worked for the company since 2009.

Jade manages a team of Account Managers and looks after a number of Pure360’s biggest clients including The Financial Times, Hearst Magazines and innocent drinks. She works closely with her clients in order to improve strategy, optimise email marketing results and increase ROI.

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Catherine Toole
Catherine Toole Company: CEO, Sticky Content Session: Content strategy by stealth (how to improve content when people, politics and process are against you)
Catherine Toole (@catherinetoole) is the founder and ceo of the digital copywriting agency Sticky Content. A former press journalist, she has spent t

Catherine Toole (@catherinetoole) is the founder and ceo of the digital copywriting agency Sticky Content.

A former press journalist, she has spent the past 16 years providing content marketing strategy, copywriting, consultancy and training services to a wide range of clients, agencies and Government departments.

Sticky Content’s current clients include: Allianz, Alstom, Belron (Autoglass), flydubai, Getty Images, John Lewis Partnership, Legal & General, Maxi-Cosi, Post Office®, Sony Europe, Virgin Media Business and Walt Disney Travel Company.

A well-known speaker in the UK, Catherine leads copy optimisation and content tutorials for the Nielsen Norman Group worldwide. She runs content strategy seminars and writes an expert blog for Econsultancy, and has been selected to judge this year's BIMA (British Interactive Media Association) awards.

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Giles Longhurst
Giles Longhurst Company: Director of Product Management & Operations, Experian Marketing Services Session: Panel discussion: Mapping the increasingly complex customer journey to generate data rich insights – the benefits and pitfalls
Giles is responsible for the development, deployment and management of all Experian Hitwise products. Leading a team of Data Analysts and Consultants

Giles is responsible for the development, deployment and management of all Experian Hitwise products. Leading a team of Data Analysts and Consultants, Giles is also responsible for delivering custom digital insight reports to Experian’s UK clients to aid their tactical and strategic business decisions. Prior to joining Experian Giles spent over 12 years working within digital marketing and advertising companies, helping to shape their clients’ content and advertising strategies.

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Jamie Brighton
Jamie Brighton Company: Strategic Marketing EMEA, Adobe Session: Panel discussion: big data - improving customer experience and driving business transformation
Jamie has worked in digital marketing for 13 years, 7 of those with Adobe getting passionate about digital marketing optimisation with clients helping

Jamie has worked in digital marketing for 13 years, 7 of those with Adobe getting passionate about digital marketing optimisation with clients helping them to get return on investment from behavioural targeting and cross-channel analytics programmes. He covered South East Asia for Adobe for 2 years, where he experience first hand the mCommerce revolution among Vietnamese farmers and the 150% mobile phone penetration rate in Singapore

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John Watton
John Watton Company: Senior Director – Marketing EMEA, Silverpop Session: Using behavioural marketing to up the ante in the age of the multi-channel customer
John is a B2B tech marketer with 20 years leadership experience gained at the likes of Oracle, Microsoft, Expedia and now Silverpop. During his career

John is a B2B tech marketer with 20 years leadership experience gained at the likes of Oracle, Microsoft, Expedia and now Silverpop. During his career he's specialised in connecting sales and marketing, pioneering the use of behavioural and social media strategies to drive demand. He was an early adopter of marketing automation technology, building award winning initiatives that drove revenue and increased conversion rates. John is a regular speaker on content marketing, marketing automation and inbound marketing.

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Mark Wood
Mark Wood Company: Business Development Director EMEA, Tealium Session: How TUI gained marketing agility from tag management
Mark possesses over 15 years' experience of digital marketing, predominantly within tag management and analytics. At Tealium he is responsible for exp

Mark possesses over 15 years' experience of digital marketing, predominantly within tag management and analytics. At Tealium he is responsible for expanding the business throughout EMEA and ensuring that clients such as Volvo, Nokia and News International receive first class service and delivery. Prior to Tealium, Mark developed highly successful sales organisations in Europe, most notably WebTrends and WebSideStory (now Adobe Systems).

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Andrew Hood
Andrew Hood Company: Managing Director, Lynchpin Session: The Anti-Pitch: Data Disintegration, Misattribution and Tag Mismanagement
Andrew Hood is Managing Director of Lynchpin, an integrated analytics consultancy that helps clients exploit digital and customer data. Lynchpin’s c

Andrew Hood is Managing Director of Lynchpin, an integrated analytics consultancy that helps clients exploit digital and customer data. Lynchpin’s clients include AXA, HSBC, Tesco Bank, Experian, Canon, Dyson, Cartoon Network, New Scientist and the Government Digital Service.

Andrew's digital career began in 1999 as part of the founding team behind All-Hotels.com, the first global hotel aggregator website (which was subsequently bought by Lastminute.com). He then developed analytics solutions for the search marketing industry before founding Lynchpin in 2005.

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James Niehaus
James Niehaus Company: VP of Analytics & Digital Strategy , Ensighten Session: How a real-time data layer can accelerate your analytics and optimisation success.
James ran his first optimization program back in 1999, and has since run programs for startups, E-LOAN, Salesforce.com, and Symantec. At Ensighten, J

James ran his first optimization program back in 1999, and has since run programs for startups, E-LOAN, Salesforce.com, and Symantec. At Ensighten, James advises top brands on optimization strategy and how to take action on their data. He was most recently at Symantec where he built one of the most advanced optimization programs in the ecommerce industry from scratch, running 100+ concurrent experiments each month incorporating advanced targeting, 3rd party data, and real time predictive scoring. James is also a frequent speaker on optimization at industry events and has sat on the advisory board for a number of analytics vendors.

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Bill Loller
Bill Loller Company: Vice President of Product Management for Mobile, IBM Tealeaf Session: IBM MobileFirst Analytics: Tealeaf CX Mobile
Bill Loller is the Vice President of Product Management for Mobile at IBM Tealeaf and brings over 15 years experience in mobile product management and

Bill Loller is the Vice President of Product Management for Mobile at IBM Tealeaf and brings over 15 years experience in mobile product management and marketing to the Tealeaf team.  Prior to joining Tealeaf Bill held product management senior positions in established and start-up companies in the mobile space including co-founding Zumigo, a leader in mobile location services. Bill was also the Director of Product Management at VeriSign’s Mobile Group, where he was responsible for managing the PictureMail and PMG messaging product lines. Additionally, Bill served as the Director of Product Management at Pixo a leader in mobile browsers and operating systems, as well as in product management positions at Synaptics and Hewlett-Packard. Bill holds a B.S. in Economics from the University of Pennsylvania’s Wharton School. 

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Mark Emmett
Mark Emmett Company: CIO, Response Tap Session: The smartphone sales "black hole"
Mark is Chief Information Officer at ResponseTap where he uses his expertise in data and analytics to lead the development of the product portfolio to

Mark is Chief Information Officer at ResponseTap where he uses his expertise in data and analytics to lead the development of the product portfolio to help drive even greater value for its clients. He is a digital executive with a strong history of success in analytics and data management and has worked for leading UK and international companies. Previous roles include Head of Analytics and Relationship Marketing for Moneysupermarket.com and Head of Data Services at McCann-Erickson, where he headed the team working across a number of the agency’s clients.  

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Mark Charalambous
Mark Charalambous Company: Enterprise Sales Executive, ExactTarget Session: Disruption: Digital marketing trends & moments that are igniting the customer revolution.
Mark has been working in digital marketing for over for 7 years, the last 3 within ExactTarget‘s Enterprise Sales team, EMEA.  Mark is regular pres

Mark has been working in digital marketing for over for 7 years, the last 3 within ExactTarget‘s Enterprise Sales team, EMEA.  Mark is regular presenter across Europe and passionate about email, mobile, social, web & data insight solutions.  He has worked with some of the largest brands, helping them unlock the power of customer data to increase sales and drive new levels of relevancy in their communications.  

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Judd Marcello
Judd Marcello Company: Marketing Director, ExactTarget EMEA Session: Panel discussion: Show me the money – The business case for better customer experience
Judd Marcello is the Marketing Director for ExactTarget EMEA. He has experience living and working in multiple global markets including: United Kingdo

Judd Marcello is the Marketing Director for ExactTarget EMEA. He has experience living and working in multiple global markets including: United Kingdom, Europe, Australia and Unites States.  Judd is currently responsible for the developing the ExactTarget EMEA marketing strategy,  inclusive of B2B marketing, corporate brand and messaging, sales development, public relations and content marketing.   He oversees all marketing efforts in each of ExactTarget’s offices in London, Munich, Paris and Stockholm.  Judd is a US citizen and has been living London and working in the industry since 2009. 

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Heather Healy
Heather Healy Company: Creative Communications Director, Stickyeyes Session: 10 Social Media Crises: The Good, Bad and Ugly
Heather is an award-winning digital strategist, speaker and published writer. Heather currently leads the Creative Communications department at intern

Heather is an award-winning digital strategist, speaker and published writer. Heather currently leads the Creative Communications department at international digital agency, Stickyeyes, where she is responsible for managing the online PR, social media, content marketing and blogger engagement teams. Heather has been instrumental in managing social campaigns for a number of global brands and prior to working at Stickyeyes, she headed up the social media team at Brilliant Media.

Twitter: @Heatherhealy

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Grant Coleman
Grant Coleman Company: EMEA Sales Director, Zmags Session: Panel discussion: Show me the money – The business case for better customer experience
Grant is responsible for both sales and account management within the EMEA region at Zmags. With over 4 years of experience working at Zmags with over

Grant is responsible for both sales and account management within the EMEA region at Zmags. With over 4 years of experience working at Zmags with over 800 clients, including some of the world’s largest retailers, he has gained significant expertise in creating, deploying and analysing multi-channel interactive marketing campaigns aimed at driving ecommerce revenues.  He is also part of the Zmags product steering group, ensuring development stays aligned with the growing demands for more interactive and ubiquitous features for the modern online consumer. 

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Deborah Vickers
Deborah Vickers Company: Optimisation Manager, Lastminute.com Session: Realising the future of real time analytics through Webtrends Streams
Deborah Vickers is the Lead Optimisation Manager at Lastminute.com. With over 4 years’ experience in Web Optimisation.  Her team are focused on opt

Deborah Vickers is the Lead Optimisation Manager at Lastminute.com. With over 4 years’ experience in Web Optimisation.  Her team are focused on optimising the journey for the customer.  Deborah started her career in IT and has moved through various rolls within IT Service, IT Delivery, Business, Improvement, Operations and now Optimisation. 

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Will Cook
Will Cook Company: VP of Multichannel Marketing, HP Autonomy Session: Panel Discussion: Taking CSR to heart - Digital campaigns that inspire trust to win results
Will is responsible for providing expertise in multichannel customer engagement.  Will works with leading companies to help them better understand cu

Will is responsible for providing expertise in multichannel customer engagement.  Will works with leading companies to help them better understand customer interactions across multiple channels, and, by applying HP Autonomy technology to their customer data, derive actionable insights that deliver measurable ROI.

Prior to Autonomy, Will worked for Amazon’s Merchant Services division.  Will led a team driving recruitment of key retailers to Amazon’s 3rd party retail channel (“Amazon Marketplace”), adoption of Amazon’s outsourced logistics services, and launched Amazon Webstore, Amazon’s SaaS-based, white-label ecommerce platform. 

Prior to Amazon, Will worked for leading financial data company Hemscott (since acquired by Morningstar), providing expertise in creating bespoke corporate and investor relations websites that enable publicly listed companies to communicate effectively to their diverse stakeholder groups.

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Geoff Pennells
Geoff Pennells Company: Regional Sales Director, Webtrends Session: Realising the future of real time analytics through Webtrends Streams
Geoff Pennells is a Regional Director at Webtrends and oversees new business development and account management in travel, technology and public secto

Geoff Pennells is a Regional Director at Webtrends and oversees new business development and account management in travel, technology and public sectors. In his role Geoff looks after some of the UK's largest customers like lastminute.com, Thomas Cook, Epson, Canon, ATOS, HMRC, NHS and Royal Mail. Geoff works with customers on a broad remit of digital marketing strategy but specialises on using analytics insight, testing and personalisation to drive continual conversion optimisation and ROI.

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Matt Hey
Matt Hey Company: Director of Consulting, CACI Session: Delivering the Integrated Customer Experience - dispelling myths and sharing practical experiences
Matt previously spent 12 years as a customer management consultant with Sophron and CACI, working with clients across telco, financial services, onlin

Matt previously spent 12 years as a customer management consultant with Sophron and CACI, working with clients across telco, financial services, online gaming and travel. Prior to that he supported CRM initiatives and multiple online business launches within Virgin Group, and worked in customer management at First Direct.

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Luke Kingsnorth
Luke Kingsnorth Company: E-Commerce Director, Charles Tyrwhitt Session: Why personalisation is essential for the success of your business, a Charles Tyrwhitt and Peerius case study
Luke is E-Commerce and Marketing Director for Charles Tyrwhitt, a position he has held for the last 4 years.  At Charles Tyrwhitt Luke is responsible

Luke is E-Commerce and Marketing Director for Charles Tyrwhitt, a position he has held for the last 4 years.  At Charles Tyrwhitt Luke is responsible for driving the growth of the business in the UK and overseas, which now accounts for over 50% of the company revenues.  He manages the web, strategy, design, acquisition and retention teams and is focussed on ensuring that the business is exploiting it’s strong distance selling roots to make the most of the new opportunities presented in the multichannel world

Prior to this Luke held various online and marketing roles at John Lewis, Eurostar and BskyB

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Marie Fenner
Marie Fenner Company: Managing Director UK & Ireland, AT Internet Session: Online & Offline media – How to connect the dots
Marie leads the sales development and drives the strategic vision for AT Internet’s operations in the UK, Ireland and Scandinavia. She brings with h

Marie leads the sales development and drives the strategic vision for AT Internet’s operations in the UK, Ireland and Scandinavia. She brings with her over ten years’ experience in web analytics, online business intelligence and her intricate knowledge of the online ecosystem. She has international sales experience in SaaS, telecoms and trading and is fluent in three languages. She graduated suma cum laude with a First class honours in English and holds a Post Graduate Marketing Diploma awarded by the Chartered Institute of Marketing.

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Sandra McDill
Sandra McDill Company: Global Client Services Director, Tagman Session: Marketing Agility – Win the fight against wasted digital spend
Sandra McDill has been working in the digital space for nine years following a spell in retail management and obtaining a Masters in Marketing Communi

Sandra McDill has been working in the digital space for nine years following a spell in retail management and obtaining a Masters in Marketing Communications. Previously working as the Client Services Director for TradeDoubler, she has worked across multiple digital disciplines including affiliate, PPC, SEO, mobile, display, technology and social. Sandra is currently working at TagMan as Global Client Services Director and is passionate about the topic of attribution. She has previously spoken at events including IAB Engage, TD Summit, Econsultancy roundtables and A4U and has won numerous awards for clients including NMA, Revolution, IMA and PMA. In addition to being named one of Media Weeks 30 under 30 people to watch, Sandra also lectures for the Digital Marketing Institute on the topic of Future Digital Trends.

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Stephen Derbyshire
Stephen Derbyshire Company: Head of Ecrm, CACI Session: Delivering the Integrated Customer Experience - dispelling myths and sharing practical experiences
Stephen Derbyshire is a leading practioner in digital optimisation & multi channel campaigning. He has over 15 years experience helping brands imp

Stephen Derbyshire is a leading practioner in digital optimisation & multi channel campaigning. He has over 15 years experience helping brands implement digital marketing programmes.

Stephen has led the development the digital channel for a leading UK travel organisation, which delivered over £25m revenue in the 1st year odf operations. Recently, he has been focused on building complex multi channel lead management and customer value management programmes. His client portfolio includes National Express, Vodafone, Legal & General, Gieves & Hawkes, Chelsea Football Club, Allianz, Telegraph Media Group Starwood Hotels.

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Damian Scragg
Damian Scragg Company: Managing Director, EMEA, Evidon Session: Tracking insight means better ROI
Damian heads up client services and development across the EMEA region for Evidon.  Damian was most recently Vice President of International Sales &a

Damian heads up client services and development across the EMEA region for Evidon.  Damian was most recently Vice President of International Sales & Services at Auditude Inc., the leading US-based video ad management platform, where he developed the European go-to-market strategy, helping to build a presence in the UK and Europe.

Damian has significant experience in the online advertising sector, including three years as European Sales Director at Right Media, the first and largest online advertising exchange, implementing their European strategy prior to, during and after its takeover by Yahoo!.

Damian’s 14 years of sales experience include roles at Transactis UK, Abacus Direct, CACI Ltd and Centaur Communications Ltd.  

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Nick Reid
Nick Reid Company: Managing Director, TubeMogul Session: Panel discussion: Mapping the increasingly complex customer journey to generate data rich insights – the benefits and pitfalls
Nick Reid is the UK MD of TubeMogul, the leader in programmatic brand marketing which launched in 2006, enabling the world’s largest brands and agen

Nick Reid is the UK MD of TubeMogul, the leader in programmatic brand marketing which launched in 2006, enabling the world’s largest brands and agencies centralise their video advertising on TubeMogul’s enterprise platform. Nick has 13 years’ experience in the advertising and media industry. Prior to TubeMogul, Nick was Managing Director of IgnitionOne, joining after the company’s acquisition of display exchange AdJug. Before that, he started and led the UK sales team for MySpace when they entered the market. Prior to his career in the technology space, Reid worked for EMAP Publishing leading the Digital Sales team and he started his career at Mindshare Digital in 2000.

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Dominic Mason
Dominic Mason Company: Sitecore Practise Lead, ClerksWell Session: Achieving global engagement with Christie’s Education
Innovative digital leader with over 16 years of experience delivering strategic technology. Cross-industry experience designing and implementing enter

Innovative digital leader with over 16 years of experience delivering strategic technology. Cross-industry experience designing and implementing enterprise content management, mobile applications, internet and intranet solutions, web content management, and digital marketing solutions. Clients have included: Nintendo, Jaguar Land Rover, Activision, pwc, BA, EADS and many others as well as funded start-ups and SMEs.

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Chris Lacey
Chris Lacey Company: E-Commerce Manager, Superdry Session: Drive conversions, Fast.
Chris has been ecommerce team leader at Superdry for the last three years. As well as website evolution and optimisation activities, he has helped bui
Chris has been ecommerce team leader at Superdry for the last three years. As well as website evolution and optimisation activities, he has helped build Superdry's world leading web service reputation and has fuelled their global expansion in 18 markets. With an eye on the future, Chris' next challenges include creating highly specific Superdry experiences across all platforms and devices, being able to accept all evolving methods of online payment and being able to send clothes all over the world in record breaking time. Prior to Superdry, Chris was at Boohoo.com helping build the business from scratch and laying the foundations for what is now a highly respected boutique online store. 

 

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Jonathan Lewis-Jones
Jonathan Lewis-Jones Company: Head of Global e-commerce, Nokia Session: ‘Selling Without a Basket’ - How Nokia convert brand traffic into online sales.
Jonathan heads up the eCommerce team at Nokia who are responsible for deploying, managing and optimising their unique eCommerce proposition across 25

Jonathan heads up the eCommerce team at Nokia who are responsible for deploying, managing and optimising their unique eCommerce proposition across 25 of their key markets. He has been with Nokia since 2008 where he’s held various digital, content and services marketing roles and has played a key part in establishing its global digital marketing function. He started his career in brand advertising at LOWE back in 2000 where he managed a variety of global and local accounts including Merrill Lynch HSBC, Electrolux, Braun and Orange. If you don’t want to talk to him about work he’ll happily bore you with his passion for cycling and magic!

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Giles Longhurst
Giles Longhurst Company: Director of Product Management & Operations, Experian Marketing Services Session: Click, Segment, Engage: How to use digital insights to engage the Always On consumer
Giles is responsible for the development, deployment and management of all Experian Hitwise products. Leading a team of Data Analysts and Consultants,

Giles is responsible for the development, deployment and management of all Experian Hitwise products. Leading a team of Data Analysts and Consultants, Giles is also responsible for delivering custom digital insight reports to Experian’s UK clients to aid their tactical and strategic business decisions. Prior to joining Experian Giles spent over 12 years working within digital marketing and advertising companies, helping to shape their clients’ content and advertising strategies.

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James Skelton
James Skelton Company: Multi-Channel Retention Marketing Manager, New Look Session: The campaign crisis: from “surviving” to “thriving” in a new era of marketing
James is multi-channel retention marketing manager at New Look, where his digital marketing expertise is put to work to maintain strong relationships

James is multi-channel retention marketing manager at New Look, where his digital marketing expertise is put to work to maintain strong relationships with existing customers and prospective shoppers via various digital marketing channels. Specialising in email, mobile, display and social media, throughout his career James has delivered engaging digital marketing programmes for brands across a range of industries, including home entertainment and retail.


Before joining New Look in 2011, James handled digital customer communications as e-communications manager at Virgin Media, and held a senior technical consultancy position at digital direct marketing company, Teradata eCircle.

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"I'd definitely recommend it to my colleagues...if you don’t come to these events you're going to be left behind, your thinking will be tired and outdated."
Simon Brighty, Senior Marketing Executive, AON UK
Looking forward to #Crunch13 tomorrow - really interesting agenda.
@oi_rambo
Success of #Analytics is not the numbers, but how analysis is presented & how analysts and marketers interact #FoM13 #Crunch13 #goodtotalk
@jimhaysom
At Punch/Crunch at the Festival of Marketing feeding the inner geek! #DataGeek #Geek #FoM13 #Crunch13
@mrs_nvidad
"Punch and Crunch has been really interesting, a more relaxed atmosphere than a lot of conferences. It feels creative, conversations are relaxed and not sales-y at all."
Stephen Partridge, Sitecore
At #Funnel13 seeing how others are increasing sales leads by use of technology #salesforce #marketo #eloqua #marketingautomation
@sfdchacker
"It’s been a great day, some excellent speakers, really nice venue and really well organised."
Robert Yardy, Marketing Manager, MMT Digital
"It’s really been a buzzy, busy day and it’s been great to just soak up a lot of knowledge."
Ed Percival, Head of Marketing and Communication, Landmark Trust
At Punch/Crunch at the Festival of Marketing feeding the inner geek! #DataGeek #Geek #FoM13 #Crunch13
@mrs_nvidad
Data geeks are in da' house. #Crunch13 #FoM13 (@TrumanBrewery w/ @ian_pollard)
@jimhaysom
"I have to say, just generally, it has just been the calibre of the crowd that are here. There are so many impressive badges, names and companies, not just for publishers but for brands too."
Andrew Davies, Director, idio Ltd
"It’s been great to see and compare all the major players in the marketing automation industry here at Funnel today."
Luwito Tardia, Web Conversion Strategist, Firebrand Training
Looking forward to a busy day - learning latest marketing trends! #Funnel13
@laura_mwhite
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